Refund policy

We gladly accept returns for items purchased domestically. If you wish to return a product, please ensure that you initiate the return process within 14 days from the delivery date.

Conditions for Returns:
The item must be in the same condition as received, unused, and in its original packaging.
A valid receipt or proof of purchase is required.
Returns are only eligible for products that have not been used, damaged, modified, painted, or installed.


Return Process:
Contact us at support@teslageek.shop to initiate the return.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
Items sent back without prior authorization will not be accepted.


Return Shipping:
Return shipping costs are the responsibility of the buyer.
If the initial order qualified for free shipping, the customer must pay the return shipping.
Refunds will be issued after deducting the original shipping charge (if applicable).


Refund Options:
Refunds will be provided in the form of money back or replacement, based on your preference.
We will notify you of the approval or rejection of your refund after inspecting the returned item.


Eligibility for Refund:
Refunds are only eligible if you received an incorrect or damaged item.
No refund, exchange, or return is allowed for custom products such as exhaust tips, full steering wheels, etc.


Inspection Process:
Please send a video and photo of the situation at hand, if applicable, to expedite the process.
We will notify you once we've received and inspected the return.


Refund Timeline:
Approved refunds will be automatically processed to your original payment method.
It may take some time for your bank or credit card company to process and post the refund.


Timeframe:
Returns are only eligible up to 14 days after delivery.
We value your satisfaction and aim to make the return process as smooth as possible. If you have any further questions or concerns, please contact our support team.

Thank you for choosing TeslaGeek!